Description

Assistant Account Manager - Commercial Insurance - East Melbourne Your new company
This role sits within a large, well-established Australian insurance broking group that has continued to expand through deliberate growth. The organisation employs more than 200 insurance professionals nationally and operates across commercial risk, client advisory and broking services. It is well regarded in the market for its consistent client service standards, longstanding insurer relationships and focus on sustainable, long-term growth.
The local team supports a diverse commercial client base, ranging from established small and medium enterprises through to more complex mid-market risks. Account managers and senior brokers operate within a well-resourced environment, supported by experienced operational leadership and structured internal processes. The culture is professional, collaborative and client focused, offering flexibility, guidance and ongoing development for professionals looking to build their broking career within a stable, respected organisation.

Your new role
You will join the business as an Assistant Account Manager, working closely with a Senior Account Manager and brokers to support the delivery of high-quality insurance advice and service to a portfolio of commercial clients. This role is heavily relationship and service focused, with responsibility for supporting renewals, client communication, insurer liaison and day to day account management activities.

Key responsibilities will include:

• Supporting Senior Account Managers with the servicing of a defined portfolio of commercial insurance clients
• Assisting with policy renewals from initial data gathering through to placement and settlement
• Preparing renewal documentation, submissions and client correspondence
• Liaising with insurers and underwriters to obtain terms, endorsements and updates
• Providing responsive day-to-day support to clients, including policy queries and mid-term adjustments
• Maintaining accurate records, documentation and compliance requirements
• Identifying opportunities to develop technical capability and client exposure over time
• Contributing positively to team culture and overall service standards

What you'll need to succeed
To be successful in this role, you will have experience in commercial insurance broking or account support, along with a genuine interest in developing your career in account management. You will be organised, client focused and comfortable working in a structured environment where attention to detail and reliability are valued.
This opportunity will suit someone operating as an Assistant Account Manager, Account Executive, Broker Assistant or developing Broker who is looking to build stronger technical capability and progress their responsibility gradually under experienced mentorship. Key requirements include:

• Experience supporting commercial general insurance clients or accounts
• Foundational technical knowledge across business packages and core commercial risks
• Strong communication skills and a service-oriented mindset
• Confidence dealing with insurers, documentation and renewal processes
• A proactive, team-focused approach to work
• Tier 1, or progression towards Tier 1, QPIB or CIP qualifications

What you'll get in return

• Salary up to $100,000 + Super, negotiable depending on experience
• Strong support and career development opportunities within a professional brokerage
• Exposure to long-standing clients and niche risks
• Hybrid working arrangements - 3 days in the office per week
• Collaborative and team-focused work culture
• Free parking on site

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Sam Puddephatt on Samuel.Puddephatt@hays.com.au now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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