Description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

This position follows a hybrid schedule with three in-office days per week.

Primary Responsibilities:

• Own the service experience of customers at the field level by working with the Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
• Develop and maintain solid relationships with internal partners in Centralized Service Team to manage customer service experience
• Train customers on UMR portal and reporting tools. Expand customer expertise and reliance on tools to drive usage and adoption
• Maintain and provide customer information to the SAE/Analyst on service trends, wellness initiatives, and improvement opportunities, etc.
• Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
• Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas to support SAE/AE
• Establish and maintain solid relationships with customers and brokers to maintain persistency
• Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multi-site requests from other offices)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Insurance license as required by law or obtain upon 30 days of hire
• 3+ years proficiency in Microsoft Word, Excel, PowerPoint
• 3+ years of experience using communications and interpersonal skills (internal/external)
• Broker and/or carrier experience
• Ability to maintain a valid driver's license and access to reliable transportation
• Ability to travel up to 25% as required
• Reside in TX or willing to relocate

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24.04 to $55.29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


Requisition #: 2341003

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