Description

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The Lead Sales Support Professional provides will report to the Director. You will be responsible for timely and effective sales administrative support to assist with the acquisition or retention of customers.

This role is responsible for sales enablement and operational effectiveness across Reliance Call Center and CST by serving as a strategic connector across functions and leading high-impact initiatives.

The Sales Enablement Lead will be accountable to:

• Serve as the primary liaison between Sales Operations, Technology, Reporting/Analytics, Workforce Management (WFM), Strategy, Digital, Marketing, and Training to ensure alignment, clarity, and execution of sales and operational priorities.
• Lead sales enablement strategy and execution, including tools, processes, content, reporting, and performance insights that enable frontline leaders and associates to meet or exceed sales and operational goals.
• Own and drive cross-functional initiatives and process improvements, translating business needs into actionable solutions and ensuring timely delivery with measurable outcomes.
• Partner with operations leadership to identify gaps, inefficiencies, and opportunities across the end-to-end sales and service journey, and lead efforts to optimize performance, adherence, and customer experience.
• Translate data into insights, leveraging reporting and performance analytics to inform decision-making, prioritize initiatives, and support continuous improvement.
• Enable change management and adoption, ensuring new tools, processes, and strategies are successfully implemented and embedded into day-to-day operations.
• Act as a strategic advisor to leaders by proactively identifying trends, risks, and opportunities that impact sales effectiveness and operational performance.

Use your skills to make an impact

Required Qualifications:

• Bachelor's degree in Business, Operations, Analytics, Marketing, or a related field (or equivalent experience).
• 5-8+ years of experience in sales, sales enablement, sales operations, business operations, or call center operations in a large, matrixed organization.
• Proven experience leading cross-functional initiatives involving technology, reporting/analytics, WFM, marketing, digital, and strategy teams.
• Experience with call center and/or sales environments, including metrics, performance drivers, workforce dynamics, and operational constraints.
• Experience to translate complex business needs into actionable processes, tools, and solutions.
• High level of comfort with data, dashboards, and performance reporting; ability to turn insights into clear recommendations.
• Exceptional communication, influence, and stakeholder management skills, with the ability to align diverse teams without direct authority.
• Change leadership mindset with experience driving adoption and sustaining improvements.

Preferred Qualifications

• Experience with CRM platforms, sales enablement tools, and contact center technologies strongly preferred.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 04-02-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Requisition #: R-410406

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